Customer Testimonials
Jean has been one of the most patient and helpful person I’ve met at BMW. He took his time to get me the right deal and car and I have to say his choice of car has been perfect for me. I really appreciate him for all the help he was amazing..
I was very impressed with the kindness, patience, and service that we received while searching for our new ride. Our salesman was Jean, which was fantastic to deal with. He is definitely worth giving a call for your next ride.
I recently purchased a vehicle from this dealership and had an excellent experience from start to finish. The sales team: Jean, Emery and Thomas were knowledgeable, patient, and never pushy. They answered all my questions clearly and helped me compare models without rushing me. The financing process was straightforward, and I appreciated the transparency around pricing and fees. My car was detailed beautifully and ready on time. Overall, a smooth and stress‑free buying experience. I’d gladly return for future purchases.
I've been a loyal customer at Casey BMW for four years, and my service advisor Francine has consistently made every visit a great experience. She's always responsive, communicative, and genuinely helpful — whether it's a routine service or something more involved. It's rare to find someone who takes such personal care with their customers. Highly recommend Francine and the team at Casey BMW!
I don’t usually write reviews, but I am writing this to give a shoutout to Jean for being exceptionally kind, polite, and helpful throughout the process.
Bought a new car today from Mr. Rodelson Jean… he was super friendly, had a smile on his face throughout the entire process. Got us a good / fair deal and some nice “extras”… as parting gifts. He worked well with management (Mr. Garcia, who was great as well). Would highly recommend asking for Mr. Jean if you’re looking for your next Beemer!
Julliana was very helpful as well as knowledgeable about your BMW product. She was great to work with and I would definitely recommend her to others!!! THANK YOU!!
Jean was extremely helpful and provided excellent information and understanding. Posted before midnight btw so I held up my end of the promise!!
I can’t say enough good things about Casey BMW! Mr. Jean and all involved in my purchase were patient, knowledgeable, helpful, and overall amazing! I recommend Casey BMW to anyone looking to purchase a new vehicle!
We recently purchased a vehicle from Casey BMW, and the entire experience exceeded our expectations. From start to finish, the process was seamless, stress-free, and genuinely enjoyable!
Our salesperson, Joe, was knowledgeable, professional, and attentive throughout the entire process. We told him what we wanted and he delivered! He took the time to answer all of our questions, never made us feel pressured, and ensured we were comfortable and informed every step of the way. His customer-focused approach made what is often a stressful experience feel easy and exciting.
Trey in Finance was equally outstanding. He clearly explained all of ... Read More Google - Jun 13, 2026
Julliana was a great salesperson. They had used vehicle that was perfect for me. but they were a 3.5 hour drive from my home. Julliana helped me with everything. giving me every ounce of detail, pictures, and pricing over the Phone. Experience was great and my new truck is even better
Casey was very helpful with helping me buy my first bmw!! Highly recommend him to if your looking to make a purchase!
help meget into one of my dream cars littlerly the expirance was amazing great hospitality amazing customer service if you looking for ANYTHING and imean ANYTHING FAR AS IN VEHICLE BOBBY HARGROVE IS THE GUY TO GET IT DONE !
Bobby is probably one of the most patient sales rep I’ve ever met. Very punctual, courteous and he will work very hard to get you the deal that you’re comfortable with. Honestly, this is probably one of the only sales reps I’ve ever met that didn’t upset and the whole car buying process went good. I’d recommend him anytime!
Kellen guided us through our BMW purchase in an extremely thorough and detailed journey. I found him to be an incredibly knowledgeable advocate for the brand. His professional demeanor played a role in our decision to purchase from Casey BMW… highly recommend him!
Kellen has been fabulous to work with, very knowledgeable and thorough. He showed us a variety of options and vehicles and truly listened to what we wanted and had great recommendations. We would work with him again anytime we would be in the market for a new vehicle. Thanks Kellen!
We thoroughly enjoyed and appreciated working with Kellen. He was knowledgeable about the car, gave us plenty of time to test drive, and responded to our follow on questions. He was attentive without being pushy.
What a professional salesman . Have bought many cars in my adult life time and have not meet a more thorough and honest employe of a dealer ship. He would be an asset to any bmw dealership. We hope they keep him happy.so he does hot move !
Hilario and Jean were super helpful with the whole trade in and purchasing aspect of everything, even after the sale. Super friendly and would highly recommend visiting this dealership for your needs.
Kellen Pluto provided exceptional service, and this dealership was truly a breath of fresh air. Honest, ethical, transparent, and genuinely customer-focused from start to finish.
I came in with a very difficult situation, carrying significant negative equity, and Kellen made what felt impossible happen. He worked hard, found solutions, and helped absorb more than half of it, something I honestly did not think could be done.
What stood out the most was that Kellen truly listens. He is personable, attentive, upfront, and works hard to find the best solution for his customers. No pressure, no games, just honest guidance and ... Read More Google - May 25, 2026
Bobby had a great job in making sure that I understood all the time options
Kellen Pluto provided exceptional service, and this dealership was truly a breath of fresh air. Honest, ethical, transparent, and genuinely customer-focused from start to finish.
I came in with a very difficult situation, carrying significant negative equity, and Kellen made what felt impossible happen. He worked hard, found solutions, and helped absorb more than half of it, something I honestly did not think could be done.
What stood out the most was that Kellen truly listens. He is personable, attentive, upfront, and works hard to find the best solution for his customers. No pressure, no games, just honest guidance and ... Read More DealerRater - May 25, 2026
I recently purchased a 2015 Chevy Silverado, and the entire process was incredibly smooth and easygoing. My sales consultant, Bobby Hargrove, was a very hospitable gentleman who made the experience fantastic from start to finish. If you’re looking to purchase a vehicle from anywhere, I highly recommend choosing Casey BMW and asking for Bobby Hargrove as your client advisor!
Kellen was amazing. From the first contact he was very responsive, even on his day off. I was very undecided and kept going back and forth between two different cars. He was very patient and worked with me on both. I took the night to think about it and came back with a totally different car. He didn't push me on anything and tried and got my desired payment.
Thanks Donna for keeping me updated about my vehicle all the time. I have never had bad experience so far.
Mr.Hargraves. So smooth and seemless was he,that he eased me right into a 2026 530i and before I noticed, the car was coming home with me. See Joe Hargraves for the best dealer around
Very easy to work with and transparent in sales approach! Got us a better deal than we expected on a 2026 BMW 330i
Good people. Not slimy at all.
KUDOS to Joe Hargreaves. Once again he demonstrated why he is a true professional, knowledgeable, and trustworthy.
Bobby met me as I entered the dealership, and already won me over with his smile. I told him what I was looking for and he immediately got to work. We test drove two cars- and let me tell you this man comes from good people. He carried my bag, he got the doors for me, he called me ma’am and Mrs. Proctor. His charming demeanor and honest approach were top notch and made us instant friends. He likes to say I’m now family- and he isn’t just being a salesman. No tactics. Just a good southern ... Read More DealerRater - May 2, 2026
Kellen Poto is a BMW expert. He made purchasing our new BMW a uniquely enjoyable experience. He is patient, kind, and respectful. We spent an entire Sunday afternoon together and I now consider him my BMW thought partner and friend. Based on my experience Kellen is the “go to” man when in the market for a BMW. I will be purchasing my next BMW from him!!
The Dealership is in great condition and employees are extremely friendly. They work with you through the entire process and help wherever needed. Kellen is very patient and i am highly pleased with my experience.
Absolutely smooth and easy car purchase. If you need an informed, focused and diligent sales person who will make your car buying experience a breeze just ask for Demetrius. Casey BMW is made up of an amazing team
Smooth process! Kellen is excellent to work with. Everything was very transparent and I felt the dealership valued my time. I was able to have most things completed before ever walking into the dealership.
The dealership and salesman were excellent to deal with. Bobby was a great help. They worked very well with us.
Maria white great service gets the job done
I had a great experience working with Bobby. This was my first time buying a car, so I came in a little unsure about everything, but he made the whole process feel simple and stress-free.
He took the time to explain things clearly, didn’t rush, and made sure I was comfortable with my decision. I never felt pressured, which meant a lot.
By the end, I felt confident in my purchase and actually excited about my car. If you’re looking for someone who’s patient, real, and knows what they’re doing, Bobby is definitely the person to ... Read More DealerRater - Apr 16, 2026
Bobby was very understanding and help me with son in buying his first car,,.I would highly recommend he to everyone…thank so much Mr.Bobby,,,
Called to schedule as my airbag has been recalled and Monica was very pleasant and helpful👍
Loved coming back to purchase my second BMW from here! All the staff was amazing and worked effortlessly to find me exactly what I was looking for! I will always come back to buy from them!
Excellent customer service, and they go above and beyond to help. Service advisor AJ definitely made sure the process was smooth
Casey BMW and Juliana provided great service
I Would Like To Thank My Sales Person Maria White For A Great Experience Buying My 740i BMW She Was So Nice
Julliana Parham provided excellent service from start to finish. She went above and beyond to make sure I was satisfied with the sale and delivery of my car.
Casey BMW always delivers an exceptional customer service experience.
Thank you Joe for going thru hoops and helping us so much during our car buying process. We are very happy buyers.
Bobby was very knowledgeable and helpful and extremely personable and easy to work with. I would highly recommend him as he is an exceptional representative of Casey BMW and the product itself.
Maria was wonderful as always, she’s my go to salesperson at Casey.
I worked with Maria White and i was completely satisfied with my experience. Maria never seems to disappoint n any way. This is my second purchase from her and both experiences were great.
Julliana Parham made my purchase very easy and she went beyond the standard with her knowledge of the BMW brand
The dealership and Bobby were a pleasure to work with! They went beyond the norm.
I had an outstanding experience working with Bobby Hargrove at BMW. From start Bobby demonstrated exceptional professionalism, knowledge, and genuine care for making the entire process smooth and enjoyable.
He took the time to truly understand what I was looking for, answered all my questions with patience, and never made me feel pressured at any point. His expertise and attention to detail made a huge difference, and he ensured I felt confident and informed in my decision.
What really stood out was Bobby’s commitment to customer satisfaction. He went above and beyond to make sure everything was handled perfectly, ... Read More Google - Mar 21, 2026
Kellen was great. I wouldn’t work with no other salesman. He took his time and was very knowledgeable about the vehicleWe just bought the car in March and we getting another one in May Because of Kellen
Joe Hargraves did a wonderful job helping me pick out the features for my special order 2026 BMW X7. It arrived yesterday and Emery Draughn was excellent at showing me how everything worked and customized the features for me. This is our 5th BMW purchase from Casey BMW and we will continue using them for sales and service.
We purchased our 5th BMW from Casey BMW today. Over the past 15 years, my experience has always been exceptional. Today was no different. Shawn Casey, general manger, helped me order my 2026 BMW X7 3 weeks ago. Our salesperson, Joe Hargraves coordinated the delivery and made sure everything went smoothly. Joe has always been our sales advisor and he never stirs us wrong on features, etc. Also special thanks to Emery Draughn, Genius, for again explaining all the features and helping us customize the vehicle. Trey Leggett, F&I Manager, arranged financing and helped us select protection and maintenance plans that ... Read More DealerRater - Mar 19, 2026
Maria and Chaz, quick easy best customer service. smooth service and very welcoming. Definitely ask for these two. They work in perfect unison, thank you again. New Car!!
Our salesman, Mr. Jean, was the star of the show!
Julliana was a very down to earth and knowledgeable sales woman 💯 I definitely recommend her if your looking for your next vehicle!! 10/10
Maria was excellent! She was very professional.
Kellen provided excellent customer service and kept us in the loop as our BMW was being built. Took really good care of us.
Shout out to Bobby Hargrove! With his help we were able to painlessly purchase a new vehicle second from this location. He made the process easy and as quick as it could go and still answered every single question, my children had along the way with a smile on his face
Was the fastest car buying process I've ever been through. Jean, JonHenry, and Trey we're all very professional. I got a rare used 2019 330i fully loaded and well below the mileage it should have been. Extremely happy with my purchase to say the least😁
We have bought two vehicles here. This last experience was great. They have quite a selection to choose from.
I had a great buying experience from my client advisor Jean. He was very helpful, knowledgeable and a pleasure to work with.
Juliana was a wonderful sales person. I told her exactly what I wanted, she found it and made it happen. Definitely recommend her to anyone that is looking for their next vehicle!
Julliana Parham is an asset to Casey BMW. Not pushy informative and stellar!
Kellen was great in showing me different cars and educating me on the various features and options. Helped me appreciate the difference between BMWs and other brands.
I had an amazing experience purchasing my car and want to give a huge thank you to Jean!! He made everything so easy for me and was incredibly helpful and patient. He took the time to really listen to what I was looking for and helped me find the perfect car. I absolutely love my new car and couldn’t be happier with the service I received!! If you’re looking to buy a car I highly recommend asking for Jean (he's so kind and knowledgeable), you’ll be in great hands!!
Big shout out to Jean for all his help. I couldn’t be happier with my recent purchase! From the moment I walked in, he made the experience smooth, stress-free, and enjoyable. He took the time to answer every question I had, explained all my options clearly, and made sure I was happy with my decision. The whole process from test driving to financing was quick and professional. Would definitely recommend working with Jean!
Maria hooked me up with a great deal on my X1. Ask for her for great customer service.
Hey Casey BMW first I would like to say great vehicle selection with great customer service from Jean and his sister. She tuned the car to my liking with patience. Jean non stop hard all the way up to the placement of the temp tags. Thanks again and see you in 3 years for Another one ( DJ Khaled voice ).
I just got my bmw from Casey bmw and Julliana. She helped me understand the car and was sooo helpful and patient with me. She was very clear and made it very easy for me to understand and answer all of my questions. She was soo sweet welcome and veryyy down to earth. I will certainly be staying in touch with her regarding any help with my car.
Absolutely great service from the homie Bobby. Honest dude with great passion.
Recently special ordered a 430i gran coupe - could not be any happier with service from Rodelson Jean and JonHenry Garcia - both really went above and beyond throughout the entire process. Highly recommend sales service from Rodelson Jean for a flawless experience
Mary Farris, Rodelson Jean, Emery Draughn and Trey Leggett all provided stellar customer service today. My wife purchased her new 2026 X6 M60i today and the people mentioned above all went out of their way to make this a memorable buying experience. Very professional, and extremely knowledgeable. We would highly recommend Casey if you are looking for a new or used BMW, ask for anyone of these individuals to help you with your selection. Shout out to Emery for his expert knowledge as a BMW Genius! Mary for being awesome and patient! Awesome finance manager- Trey Leggett! Rodelson, is the ... Read More Google - Mar 2, 2026
My experience at Casey BMW was exceptional from start to finish. I had the pleasure of working with Jean — a.k.a. “the man” — along with Dennis, and they truly delivered a top-tier experience. Their professionalism, knowledge, and dedication made getting into my dream car effortless. The entire team is unmatched and made the process smooth, exciting, and enjoyable. Highly recommend Casey BMW if you’re looking for excellence and a first-class experience.
My salesman for my 2026 X3 was Rodelson Jean. He is terrific!! He is professional, responsive, has total knowledge of the various BMW models and does not apply pressure. Thanks for the great purchasing experience.
I just wanna take the time to give a shoutout to my salesperson Marie White the best salesman at Casey BMW in Newport News,VA . I came from a bad deal with a different dealership and she took great care of me. If you ever looking for a car please go to Casey BMW and ask for Ms. White
Maria White was amazing! She really went to bat for me. Her actions demonstrated she cares about people.
Great customer service
I read the reviews on Mr. Rodelson Jean and decided to reach out and see if he was available for a test drive and though he had a packed schedule, he fit me in and now I'm leaving the lot with my very first BMW. He worked an amazing deal for me after basically stalking this car for weeks. His customer service is amazing. If you're looking for 'THE GUY' come see this guy. He is the guy. I promised myself I was just coming to look, and now I'm speeding off in a dream car. Great ... Read More Google - Feb 28, 2026
Maria white was the best sales lady I have ever dealt with, I've been through a lot,but she understood the assignment on me giving back to myself for all of the pain I've endured in my life. I'm grateful to her and Casey BMW for just allowing me another chance to have a new beginning.
I truly had a great experience with Casey BMW thanks to Jean. I was able to purchase my first ever car and having him there really did make it a lot easier. I wouldn’t have gotten my dream car if it wasn’t for Jean! Thank you so much Jean and everyone at Casey BMW!!!!
Went with my daughter to make her first car purchase and Jean helped us complete an easy process! We test drove and she got all the paperwork done. He helped with our requests and got us everything we asked for as best as he could. I’ll definitely check with him when it’s time to get my next car. Thank you Jean!
It was a real pleasure to have a chance to work with Kellen. He was courteous , friendly and tremendous product knowledge.
Demetrius Hall gave me an outstanding car buying experience. He took the time to listen to my needs and secure my perfect vehicle. I look forward to seeing him for every purchase moving forward!
I recently had the pleasure of taking my 2022 BMW X7 SUV to Casey BMW, and I can’t express how impressed I am with their exceptional service. From the moment I walked in, I felt valued as a customer. My service writer, Francine, was incredibly professional and attentive, ensuring that all my needs were addressed. She took the time to understand my concerns and made the entire process seamless.
I also want to highlight Richard, the shop foreman, who went above and beyond to provide special care for my not-so-common repair needs. His expertise and attention to detail made a ... Read More Google - Feb 26, 2026
Demetrius Hall gave me an outstanding car buying experience. He took the time to listen to my needs and secure my perfect vehicle. I look forward to seeing him for every purchase moving forward!
Overall very good. Was disappointed that carefree program misrepresented until meeting with finance rep… need to get with “genius “ to get programming of options completed
Julianna was great to work with. She was very knowledgeable and responsive whenever I had a question. The process was easy and I received a great deal on my car.
Joe was absolutely AMAZING!! I had the best customer service ever with everyone at Casey!! I highly recommend if you’re looking for a new BMW Go See Joe!!!! The Entire Staff was so nice and knowledgeable!!
I was nervous about coming to a dealership again, especially a higher end place like Casey bmw. Joseph Hargraves was the most laid back car salesman I have had the pleasure of meeting and doing business with. Highly recommend him if you’re looking for a salesman that isn’t pushy and just overall a pleasant people person.
Joe was Very easy to work with! Made the whole process smooth and painless! Thanks!
Client Advisor Maria W. was very knowledgeable and polite as she helped me to navigate purchasing my vehicle. I will definitely come back to see her for my next purchase. Thank you, Maria! Your patience and honesty made the difference! Clinton G.
Awesome Customer Service; we went to Casey BMW looking to trade in our BMW and the Sales Associate Gene was very attentive and listened to what we were looking for. He was very patient and answered all of our questions; the final manager was very professional as well.