Customer Testimonials
Highly recommend Alex!! I had a great experience buying here.
Casey BMW did a great job making me feel welcome and answering all my questions. It was a good experience.
One of the best sales reps in BMW very pleasant patient and willing to help with every situation 10 ⭐️
Matt was a pleasure to work with and did everything to meet our needs. He took the time to learn about what features were important to us. He was both patient and thorough as we explored options, until we found the vehicle that was right for us. My wife can’t stop smiling.
Seamless experience, quick efficient staff, great car selection, honest pricing, great communication, really happy with the car I got.
Aaron was very friendly and professional during my leasing experience. He answered all the questions I had regarding the vehicle and was very knowledgeable on the vehicles features and current incentives BMW was offering.
Great buying experience! Excellent customer service, smooth process, and love my car’s performance. Highly recommend
Alexxio was amazing and he is the reason I chose to purchase a vehicle. He was very upfront and easy to deal with. He is a bonus to Casey BMW and will ensure many customers continue to return.
Matt was very helpful, detailed and communicative through the entire process. We are united working with him and wood definitely refer him to our friends.
Casey BMW Newport News, VA is the best! The sales team answered all of my questions, walked me through the process as though I was their own family member. From the receptionist to the general manager, they were all very professional, attentive and caring. Thank you BMW! I love my new 2024 330i!!!
We’re happy with how we’ve been treated at Casey BMW! Everyone we’ve dealt with has been friendly, knowledgeable and professional. We’re very excited about our new car!
Thankful to come to the dealership and work with Alexander. He answered all my questions and took us for the test drive! He did not push me by being over bearing when I said I need to think on it but send me the work up so I can counter offer! lol thank you for this easy and friendly process.
Dealership has always been a friendly and helpful place to shop. Staff is courteous and friendly.
This was a tough deal to come to. But Matt Tankersley was great to deal with. And Jonhenry was also awesome to deal with.
Alex was a pleasure to work with. He was a real expert on the x7. He really helped us make the best choices when building our our car. I highly recommend Alex when shopping for a BMW 👍👍👍
I had a great experience at Casey BMW from the minute I stepped on the lot. John Charnecki greeted me with a friendly professionalism and no pressure attitude. He was incredibly friendly, patient, attentive and genuinely listened to me. He worked hard to find the right car for me and provided all the information to get that. He even offered to stay late and helped me on his off hours with questions I had. John was a pleasure to work with, he made the whole process easy and stress free and helped me find the perfect fit. I highly recommend ...
Alexander was very helpful in making my dream vehicle become a reality. He stepped right in when another dealership left me disappointed
Alex was great as was the business manager. And both were so kind. And I love my new car. The only negative comment I have is that it took us 4 hours to complete the deal. With my last car I completed the entire deal online and spent just 30 minutes at the dealership. Next time I’ll come better prepared with what I like so I can complete the deal online.
Got seen quickly, did they best to help me with what I had, great experience and got the best option available
Very nice experience and helpful with selecting my new car. They have good service and people working here
Experience was great. Customer service was great. Got a good deal for my trade in and great rebates to help get me in the car I wanted.
Country music playing throughout office was, to put nicely, distracting. A more generic ambient music would be preferred.
Matt was really helpful and very knowledgeable about models of cars. We were looking at BMW x3 and Matt was able to show us not only the x3 but also the Mercedes GLC side by side. For us, the Mercedes was a good fit for me and their price was lower than the Mercedes dealership with less miles. Would highly recommend. 100/10
Very good experience
Mr. Joe Hargraves was excellent with assisting me with my vehicle, Joe was very thorough; went over everything. He explained everything to me and took his time talking to me. Heck, if you're hungry Joe will even feed you if you been waiting there for so long. Joe was very knowledgeable, very polite, dressed sharp during both days of my sale for my car. And never stopped reminding me about getting my Gap through the Casey BMW. Joe is NOT just going to put you in anything that you don't like and hard time affording. Goes above and ...
Matt was extremely helpful. He explained all my options and answered all of my questions. Great working with him.
Alexxio was awesome, 10/10! He is a great salesperson, and I will definitely be recommending him to others. He kept me updated on everything, and I appreciate him for that! The staff at Casey was amazing! They went above and beyond and explained everything in great detail, which I appreciate a lot! I received check up text, emails, and phone calls throughout my entire process. I appreciate each and every one of them for all of their amazing hard work.
Very easy to work with. The price of the vehicle I purchased was below market value considering the mileage and condition. Ask for Alexander.
Dealership is great, very nice and accommodating. Really appreciate all the help from everyone involved!
Casey BMW staff are excellent and will honor fair pricing.
My salesman Sharonda Plummer is amazing!!
Excellent service from start to finish regarding my purchase. Mat was knowledgeable and explained the process very well. Something i greatly appreciated having just moved to the US from overseas and being unfamiliar with these processes
I was very pleased with my experience. Sharonda was very professional, she listened to me and was considerate of my time and needs for the new vehicle. She made the process easy and made me feel comfortable with the purchase. I would recommend her as the sales person to see if you are at Casey BMW.
Everyone at Casey was extremely friendly and knowledgeable. Alexxio was exceptional and was quite pleasant to work with!
Great Customer Service . They Made The Process Quick And Easy. Help Me Understand All My Document.
Great dealership. Very clean & open. Employees are nice and helpful. They even gave me a ride to grab some lunch.
They were honest. The salesman was very polite. The process was painless. I'd do business with them again.
very low pressure. they listened to me and answered my questions
John Charnecki was very patient and thorough explaining car options and finance options. Very low pressure.
The service team at Casey is fantastic!
Excellent service, the seller answered all my questions and helped me with all my concerns. The dealership also helped me every time that I called them
Alex was an easy salesman to work with and was responsive to our needs and questions.
My experience with this dealership really set a standard for me. Everyone was very professional and kept me updated throughout the entire process of my purchase. The people there really showed that they cared about their customers and did what they could to provide the best deal. I enjoyed all the conversations and jokes as well. Alexxio and Alex were awesome. These guys made me feel like I was talking to a friend and not a salesperson. Keep up the good work guys! Thank you
We didn't enjoy our initial meeting due to confusion with my cars value, which miss quoted by the manager. Alexio contacted me a few months later about the M2 and given the correct value quote for our 440 we decided to purchase. Alexis and Alex were great to work with and appreciate their openess.
Very knowledgeable and proficient with the car buying process from start to finish, understands your wants and needs.
My salesmen Joe Hargraves is absolutely,the beste ever,he was efficent,promt,very kind and patinet,i would highly recommend Mr.joe Hargraves.
Took a bit of time but satisfied with the result. Sales team even offered to allow me to take their personal vehicle to grab a bite to eat while waiting.
The dealership is clean. The staff is very personable, helpful, friendly, and approachable. It is a joy to come into this dealership.
Both our salesman John and our finance mgr John were so attentive and made our car buying experience fun and not torture!
Sharonda Plummer is ABSOLUTELY WONDERFUL that’s what yall need to know She needs a raise, she is GREAT at what she does. I am beyond thankful for being able to work with her. She helped me get my dream car!!!!! She even encouraged me to fight this new diagnosis I just found out about. Treasure your employee she deserves to be celebrated!
The team at Casey BMW did a fantastic job of making my purchase seamless from the electronic document signing to shipping the car to my doorstep. Professional and courteous at every interaction coupled with complete transparency and efficient communication. I'd highly recommend anyone looking for a BMW to check them out!
Great team purchase process was smooth and seamless. Joseph Hargrove Jr. was extremely knowledgeable and ensured I was taken care off. Will purchase again from here.
I would like to commend Matthew Tankersley for exceptional customer service, personable attitude and going above and beyond responsibilities. Interactions such as these encourage repeat business and I belive he's a valuable asset to the company!
Lloyd Howell and his team reward brand loyalty and are focused on retaining customers by treating them fairly and respectfully.
Best place to purchase your FIRST BMW! Sharonda Plummer is the best!
The ordering process and time for the vehicle to arrive was easy and fast ! Matt made the process very simple and was extremely helpful during the ordering process, answered all my questions, and has a very in depth knowledge of the BMWs themselves. Very pleased to be working with him. I did work with 2-3 others prior to him that didn't have his vast knowledge. He is the reason I went with the BMW M850i and I am very grateful for it ! Thank you Matt for all you've done during and after! I did have an issue ...
Nice salesman but misinformed on how the engine works with the mild hybrid system. The dealership does not offer any additional perks like some other Casey dealerships.
Easy and straight forward to deal with. Got a great car for a fair price.
Sharonda Plummer is a true professional! She made purchasing our new car a wonderful experience!
Great dealership !! Good good good good good good good good good 2nd car from casey
Very pleasant buying experience. Danisha Tisdom did an excellent job of finding the right vehicle for me, assisted with all aspects of managing my personal build experience.
Always a pleasure to have my Service Advisor Julia Greener in charge of my wife's car readiness. Her proffesslism is second to none. That's why I come to the Dealer. Money is tight, but I know the repair is right!!!
Mr. Joe Hargraves was our salesman and he was FANTASTIC! From the beginning to end , he provided excellent service! We would definitely buy another car again from Mr. Hargraves! Thank you!
I have purchased 5 vehicles from this dealer over the years. Each time I receive excellent customer service and encounter professional staff that go out of their way to ensure your comfort. Joe Hargraves is by far the most knowledgeable client advisor I have ever encountered and have purchased 3 vehicles with his assistance. The BMW genius staff helped acclimate me to my new vehicle. Lloyd the general sales manager is one of the best, always takes the time to explain terms and answers questions to ensure I have a good understanding
Everyone was friendly and helpful. Purchasing my BMW was easy and painless.
The dealership is clean and everyone is friendly and willing to help. The people that work here make you feel like family and I'll definitely be back for my next car. Sheronda is very understanding and made me feel like her lil cousin
Mr.G helped us in every way that he could and Mr.Howell they did very good jobs at getting us what we wanted
Sharonda was a dream to work with! I didn’t feel like she was trying to sell us anything but helping us find our next car.
Danisha was great to work with. The dealership was out of state and a few hours away for me, but everything went smoothly once I arrived for final paperwork. Enjoy my new car!
I’ll start by saying I’m not an easy person to work with on the sale of vehicles. However Matt at Casey bmw from start to finish was patient and understanding. He continued to work with me trying to find a car within my budget that I was in love with! He was willing to work with me doing even on his personal time. Answering questions and offering to meet me at the dealership. I will go back to see Matt time and time again because of this experience.
Had a great experience purchasing my 2024 X1 M35I. Easy process. Thanks again!
Great people and great service. The whole buying process was straightforward and easy. I would highly recommend Casey BMW for anyone who wants a honest and enjoyable experience.
Sharonda did an amazing job hiding us through the ordering of a new car. I would recommend her to anyone looking for a great car experience! Thanks Sharonda, you’re the best!
My experience was tremendous. John was so enthusiastic in providing everything I asked about. He was extremely knowledgeable, professional, and personal. I would recommend him wholeheartedly to anyone wishing to purchase a BMW. I can't say enough good things about him. The dealership was great as well. Everyone was friendly, helpful, and smiling. Overall, it was one of the best experiences in buying a new car.
Alexander had the car ready for me and the whole dealership knew my eta and were prepared for my purchase. The team had great communication
Alex was very knowledgeable and helpful in the ordering process and the dealership really kicked into gear when I needed to settle with a brief time prior to leaving for Europe.
The experience at casey was great, respectful and informative. Thank you.
Have a positive impression on the Casey BMW sales/finance team, highly recommend, done remote negotiations, all worked out well!
Danisha was super helpful and accommodating, she made our purchase a very pleasurable one. We’ll be back
Everyone was so easy to work with. Overall it was a good experience, people were very helpful and polite.
Sharonda was amazing to work with. She made my purchase easy and the entire staff made me feel like family. I love Casey BMW.
I drove 50 miles to this dealership because of my prior experience with them. They are very customer oriented.
Currently on my 3rd BMW, (2) from this dealer, seamless process, never an issue. Demetrius also provided information that made tracking the vehicle convenient, time of delivery was also as projected
Demetrius is amazing! Knowledgable, professional, and responsive. Top notch service and made my experience of buying my first BMW very memorable!
Alexxio took very good care of us, it was a pleasant experience . I would do it again if I am on a market for a new car.
I recently leased a BMW from Casey BMW with Robin's help over the phone. She was incredibly knowledgeable and efficient, making the process quick and stress-free. Robin answered all my questions and ensured I got the perfect car for my needs. I highly recommend Robin at Casey BMW for her exceptional service and dedication.
Wonderful experience! Highly recommend to anyone looking for the ultimate BMW customer service! Matt was wonderful, very patient and explained everything to us!