Customer Testimonials
Attentive to the customer with a good selection of vehicles and good service and parts department
10/10 services
BMW genius Emery Draughn provided the best customer service! He explained all the gadgets and menu items for my X5. Now, I finally understand the automated parking system despite having this feature on my previous BMW but never knowing how to use it. He patiently responded to all my questions and shared his number for future questions (which I already used). Thank you Emery...your detailed information was a definite value-add!
Sarai is the best! She was super helper, very knowledgeable and helped put me in the driver’s seat of my new car! No pressure, no hassling! If you are in the market for a new vehicle, please go see Sarai at Casey BMW in Newport News. She will take great care of you. Tell her Tanisha sent you!
Great customer service thanks Jean
I listed my 2020 Jeep Gladiator Sport S on CarGurus (114,300 miles, no accidents, one key) and received the highest offer of $16,180 from Casey BMW.
When their representative contacted me, I explained that I live nearly 70 miles away and would have to pay a significant toll to get there. I made it clear I preferred to finalize everything virtually and only drive the vehicle in once the price was locked. Sales manager Jonhenry agreed.
I sent the requested photos (eight exterior angles plus close-ups of every tire) and disclosed the brand-new clutch (recall work) and new brakes. Jonhenry then offered $15,500 sight-unseen, but ... Read More Google - Nov 10, 2026
Jean Is the man. He got it done, 10 out of 10!
The dealership has a great selection of vehicles and makes it very easy to test drive and purchase a vehicle. Joe Hargraves was extremely helpful in showing me the options I had at my lease-end, test-driving a potential new leased vehicle and ultimately in helping me decide to purchase my leased vehicle. Hilario Frando was also very helpful in the process and accommodating in arranging alternate transportation for me while my car was being certified.
Mr. Jean at the dealership was absolutely wonderful in helping us find our new 2027 BMW X5. He was so helpful and knew everything about the car, answering every question we had in detail. The facility was nice, clean, and professional, and the entire staff stayed engaged throughout the entire process. Mr. Jean stayed with us the whole time, monitoring every detail of our vehicle and making sure it was taken very good care of. Management was outstanding—both dealership manager (Mr. Dennis), and our financial manager (Mr. Trey). The tech package was explained in great detail, and we drove off ... Read More Google - Nov 9, 2026
Yesterday I brought my BMW 330i in for routine maintenance. I want to compliment Jason Stamer for his "over the top" professionalism he extended to my wife and I. He treated us like VIP's and showed a sincere interest in answering our questions. Our sincere thanks to Casey BMW for having the wisdom to employ Jason. Clyde Shelton Chesapeake, VA .
My experience flies in the face of the usual car buying stereotype. Kellen was low key, helpful, and knowledgeable. The tech guy and manager were as well and the dealer honored their promises. Definitely recommend.
I appreciate that Kellen doesn’t pressure you in to things, he is thorough in his communication and follows up without requiring to be reminded of things you need. A++
My experience with Casey BMW in Newport News was a 10 out of 10 !! My sales rep Jean was accommodating, patient , personable and helpful. Everyone there was friendly for the most part . Emery who is the tech guy is amazing and your go to when it comes to the technology with your vehicle . He is a guru !!!! Thomas the sales manager personality sealed the deal for me!! I felt like a can trust that was making the right decision. I would recommend buying from this location if you’re looking for a BMW . I will always buy BMW from here on out . ... Read More Google - Nov 4, 2026
Sarai Tua was very helpful and accommodating throughout the entire process. The vehicle was clean and ready to go before I arrived, and everything went smoothly from start to finish. Excellent customer service and a great overall experience!
Kellen was really great with helping us make this purchase. He is definitely asset to your company. I will recommend him to anyone I know making a purchase here. Thanks kellen for everything
Sarai Tua was very helpful and accommodating throughout the entire process. The vehicle was clean and ready to go before I arrived, and everything went smoothly from start to finish. Excellent customer service and a great overall experience!
Outstanding experience! Joe was extremely helpful, knowledgeable and kind throughout the whole process! He also provided helpful updates until I was able to finalize my car! Being my first time going through a dealership for a car sale, Casey BMW was extremely helpful and provided and outstanding experience! It felt like a big weight off my shoulders having going through Joe at Casey BMW!
Great experience working with Casey BMW staff to order and purchase the new iX3 EV. My dealer rep, Rodelson Jean, executed the order in early May 2026, and I took delivery in late October. Very professional operation, including the finance manager who helped expedite all necessary documentation to get the vehicle in my hands. BTW, it's a great car 😀
⭐⭐⭐⭐⭐ An Exceptional Experience from Start to Finish — Kellen Poto and Casey BMW Are Simply Outstanding!
I recently purchased a brand-new 2027 BMW X5 from Casey BMW as a surprise for my wife, and I can say without hesitation that this was one of the finest car-buying experiences I’ve ever had! From the initial consultation to the final delivery, the entire process was seamless, professional, and genuinely enjoyable.
First, I cannot say enough wonderful things about my salesperson, Kellen Poto. Kellen has what I can only describe as “a good spirit.” He possesses that rare combination of warmth, sincerity, professionalism, and ... Read More DealerRater - Nov 1, 2026
Juliana was awesome! It was a great experience compared to others we had, she showed us the cars we wanted to see and made it a relatively “fast” deal for us!
Some mistakes on the shop side, which is expected for a slightly older car, but Francine is a great service advisor!
Outstanding experience!
Jean was the best of the bests. The best salesman I ever had. We been working together since June,. If you’re reading this and on the market for a car not just BMW just go to Casey and ask for JEAN.
we come in just to look and met jean next thing we know we bought the car. thanks jean
I had an absolutely amazing experience working with Kellen! From start to finish, he went above and beyond to make sure I found the perfect car. He was incredibly patient, professional, knowledgeable, and attentive throughout the entire process. I took my time making my decision, and he never once made me feel rushed or pressured.
Kellen truly listened to what I wanted, understood my expectations, and made sure every detail was just right. He made what could have been an overwhelming experience feel exciting, comfortable, and seamless. His dedication to customer satisfaction really stood out, and I couldn’t be ... Read More DealerRater - Oct 23, 2026
Sarai is currently working with a close friend of mine and she has been very patient and kind to us. She answered every question we had and has made the experience very memorable so far.
I came in for parts and Sarai spoke with me and she was very knowledgeable about BMWs it was very impressive I hope to work with her in the future when I’m purchasing my next car
Jean and Chaz helped me out a lot. They were very attentive and transparent.
Casey BMW was a great experience everyone was very helpful and professional. I have purchased 2 cars from them and every time it went flawless!
I had an amazing experience at Casey BMW, thanks to Sarai! She made the entire car-buying process quick, easy, and completely stress-free. She worked around my limited availability and made sure everything was handled efficiently without the usual back-and-forth. I never felt pressured or overwhelmed, and she made getting into my dream car such a smooth experience. This was hands down the easiest and most enjoyable car-buying experience I’ve ever had. I truly appreciate Sarai’s professionalism, flexibility, and excellent customer service. Highly recommend her to anyone looking to purchase a BMW!
I cannot say enough great things about Sarai at Casey BMW! From start to finish, she provided exceptional customer service and truly went above and beyond to make my car-buying experience effortless.
What impressed me most was how considerate and accommodating she was of my limited availability. She respected my time, communicated efficiently, and made sure everything was handled smoothly without the constant back-and-forth that usually comes with buying a car. She took what can often be a stressful, time-consuming process and made it feel easy, quick, and enjoyable.
I’ve purchased cars before, but this was the first time ... Read More DealerRater - Oct 21, 2026
We had a great experience working with Rodelson Jean! He has an outstanding personality, is friendly, professional, and genuinely cared about making sure we were happy. He made the entire car-buying process smooth and enjoyable. We highly recommend Rodelson to anyone looking to buy a vehicle. Excellent customer service from start to finish! Dee and Mike
Jean was such a wonderful human being to work with. First time buyer with minimal income and I was able to get approve. He actually called the bank and ask for an approval on my behalf. I'm telling you of youre reading this and on the market for a car. Just go to Casey bmw and ask for JEAN. the only one with an accent and I promised you the rest will be falling in place like a puzzle.
Kellen was great! Very interested in my needs as a buyer! Ask for him directly; he will take great care of you! Add to him Emery and Amanda as BMW Genius’s to set up the car and it’s a win!!!
Ask for Kellen when coming to this location , one of the best salesman I’ve come across , overall made my bmw visit today a true experience
Everyone was very nice and helpful. My sales guy Jean was very very nice and was able to answer almost all my questions about the car I was looking at. Any questions I had that he didnt know he got me to the right person that had answers for me. We were guy a used car off there lot. This car was for my son so, this is his first time buying a car and Jean made it a great experience for him. So happy with everything all around!! Not sure i will ever be able to afford a bmw ... Read More Google - Oct 16, 2026
My wife and I recently leased a 3 Series from Casey BMW. The entire process was very simple and straightforward. I believe that is in part due to the guidance and leadership of Dennis. He has a truly remarkable team that puts their customers first. Jean has to be one of the best salesman that I’ve worked with. He made sure to explain everything in detail to ensure that there were no questions that went unanswered. Then we sat down with Chaz in Finance. He was extremely personable and explained everything in great detail. A huge thank you to the ... Read More Google - Oct 16, 2026
⭐⭐⭐⭐⭐ Outstanding Service from Start to Finish!
We couldn’t have asked for a better car-buying experience! Kellen went above and beyond to make the entire process smooth, stress-free, and enjoyable. He was professional, knowledgeable, attentive, and genuinely cared about making sure we were happy with our purchase. He took the time to answer all our questions, made us feel comfortable throughout the process, and never made us feel pressured.
It’s refreshing to work with someone who truly takes pride in what they do and goes the extra mile for their customers. His outstanding customer service made all the difference, ... Read More DealerRater - Oct 16, 2026
BEST EVER!
I have purchased multiple vehicles in my life, but I can definitely say that Casey BMW’s professionalism, customer service, and attention to detail exceeded every dealer I have ever dealt with.
From the initial conversation to the final signature, their expertise and integrity was truly extraordinary. Not one time did I feel the pressure of “needing to make a decision now”, or “you are going to miss out on this”. I literally walked in and said I’m looking for this, at this price point, what can you do…and they came through!
I must mention my ... Read More Google - Oct 15, 2026
Friendly and professional service. Kellen was very helpful and set us up with a great car.
Had great and friendly service at Casy BMW with Sarai! Got a great deal.
Sarai Tua was very helpful in helping me find a new vehicle. Thank you!
I had to go to Casey BMW this morning to pick up a gas cap for my vehicle. The young lady Robin was very helpful. I explained to her that I was disabled and could she come out to my car to bring the gas cap she was very understanding and said that she did not have a problem she used to be commended for going out of our way to help a customer in need thank you Miss Robin.
Sarai Tua provided good customer service throughout the transaction of our purchase. Thank you for your assistance.
Im happy my wife finally found a care she liked, and a place with good customer service.
Your service department is rude more specifically your service advisor Francine. On more than one occasion there has been issues with them first locating my car and then taking over 24 hours to complete an oil change. The final straw was concerning night drop and the lack of communication and push back to get the oil changed. That woman is rude and nasty and does not need to work for a luxury automobile company.
Kellen made himself available and extended his day multiple times to help us with our vehicle selection. Really appreciate his passion, but also responsiveness no matter the time. Great process thanks to Kellen.
Mr. Jean Rodelson made my first purchase experience “ABSOLUTELY AMAZING”!!! This was my first time purchasing a X3 sport, straight off the showroom floor. Jean assisted my husband and I to purchase 2 vehicles at the same time. He went above and beyond to ensure that we were comfortable, he was honest and straight forward. You should feel extremely proud to have Jean on your team. He’s definitely a keeper! Thanks for your dedication and your support Jean. V/r Melba
My service advisor AJ, Donna, Francine. Is excellent he always make sure I have all the services I need for my car and even offers me discounts if things get pricey. He even lets me know of upcoming services that might be due as well as recalls.
Thank you Jean for an amazing experience purchasing my new “bougie” car! I truly appreciate how attentive you were and your attention to detail! You made my purchase flawless!
Today I Purchased my very first BMW! I had an amazing experience shopping and was very happy with the overall Customer Service! Jean Rodelson was my Advisor and took very good care of me. He was patient and took time explaining all of the vehicles features and need to know details. He was professional and just a pleasure to work with. I am very pleased with my purchase from Casey BMW. Thank you!’
Amazing customer service from Jean. He was extremely helpful and very patient with me and my husband. I would trust Jean again to make another purchase!
Casey BMW took care of me and went out of their way to help me purchase my vehicle. Julliana was extremely attentive to my wants and needs. Their financing section was very user friendly to get me what I wanted. Highly recommend working with Casey BMW
Demetrious did a fine job helping me with my Purchase from the time I arrived until I left.. thank you so much
I had an excellent experience working with Jullianna Parham at Casey BMW! From start to finish, she provided exceptional customer service and was incredibly patient throughout the entire car-buying process.
Julliana's professionalism and strong business skills truly speak volumes. She was knowledgeable, informative, and made sue I understood each step of the process. I never felt rushed or pressured, and she took the time to answerable of my questions.
I highly recommend Julliana Parham to anyone looking to purchase a vehicle. Her outstanding customer service and professionalism made my car- buying experience a great one. Thank you Julliana, for ... Read More Google - Oct 7, 2026
A+ customer service! Quick and helped me with all my needs, thanks Jean!
We had a very positive experience. Demetrius was helpful and informative. We would recommend him to anyone.
Thank God I was able to meet Jean, Trey at Casey BMW. These guys went above and beyond to get me approved. I truly appreciate all the help I received from Jean, he was working for me while I was sleeping and when I woke up he told me that I was approved. Thank you Jean and you're the best.
A classic service from time I arrived till the time I left… my sales person Demetrius Hall jr top notch salesman. I enjoy working with him. He was knowledgeable. He made me feel at home. I wihenI look for my next BMW. I definitely will come back to Casey BMW and see Demetrious thank y’all for your service.
Jean, Alayna, and Chaz were indispensable! Very professional and friendly.
I had such a great experience with Casey BMW in Newport News! From the very beginning, they were responsive, friendly, and made everything ridiculously easy—which I appreciate because buying a car can sometimes feel like a whole part-time job. 😂
Getting in for a test drive was simple, there was no unnecessary back-and-forth, and Kellen was great to work with. He answered my questions, was patient with me, and I never felt pressured or rushed.
What I really appreciated was that the great service didn’t stop once the paperwork was signed. They actually took the time to sit with ... Read More DealerRater - Oct 3, 2026
Jean Rodelson ⭐⭐⭐⭐⭐ Jean provided an excellent car salesman experience at Casey BMW in Newport News. He was very informative, respectful, and made the whole process stress-free. I felt comfortable every step of the way, and he helped me and my wife find a great vehicle that fits our needs perfectly. Highly recommend Jean and Casey BMW!
Well it a reason we stick with Casey BMW. They strive on satisfying loyal customers. Thank you Jean, Thomas and Dennis.
Sharronda was great she really worked hard to get me what I wanted...Everyone at Casey was extremely helpful and nice to me and made my purchase as comfortable as possible... Thank you I traded in my 2019 bmw 740i now I have a 2022 bmw X7 with the sports package.
Sarai was my salesperson, and she did an awesome job! She was extremely knowledgeable, helpful, and professional throughout the entire process. She went above and beyond to make sure I was taken care of and that all of my questions were answered. Her customer service was excellent, and she made the whole experience easy and enjoyable. I will definitely be back to purchase from Sarai again in the future and would highly recommend her to anyone looking for great service!
Excepcional service and knowledgeable help. Rodelson was great from the moment I walked in till I signed the paperwork. Process was straightforward, no hidden fees or last minute add ons. I will definitely recommend him to friends and family. Financial department was very helpful as well. I will definitely be back there when needed.
Third purchase from Casey. Always informed and efficient. Sales people are helpful and make the process easy.
(Translated by Google) Thank you so much for helping me with my car And the paperwork to get it. (Original) Muchas gracias por ayudar con mi carro Y los tramites para obtenerlo.
Sarai was amazing!! She was super friendly, helpful, and made the whole experience so easy. She was patient with all of my questions and made sure I felt comfortable throughout the process. If you’re coming to Casey BMW, definitely ask for Sarai!! She’ll take great care of you!
Julliana was an exceptional sales woman and was sure to go above and beyond to ensure I left happy and with the vehicle I wanted! Can in on her Dy off and DELIVERED !
Sarai very sweet and answered all my questions. Definitely coming back and requesting her.
Sarai was my salesperson, and she did an awesome job! She was extremely knowledgeable, helpful, and professional throughout the entire process. She went above and beyond to make sure I was taken care of and that all of my questions were answered. Her customer service was excellent, and she made the whole experience easy and enjoyable. I will definitely be back to purchase from Sarai again in the future and would highly recommend her to anyone looking for great service!
Sarai is an amazing Sales advisor. I’m not shopping for a car right now but she was very kind and very informed in BMW’s
Sarai was absolutely amazing, I was torn between two vehicles, and she made sure that I went home and something that I loved! They worked tirelessly to not only get me the car that I loved, but also to make sure I loved the terms. Wonderful wonderful experience will literally never buy a car anywhere else.
Demetrius was very attentive and informative during the entire purchasing process. I would highly recommend him as a sales associate to anyone interested in purchasing a BMW.
Very professional and knowledgeable through the complete process, everything was organized and went fairly smoothly and quickly.
The team at Casey BMW did a wonderful job in finding my family the perfect vehicle. We are very happy with our 2027 X7! It has everything we wanted. Joe Hargraves will find what you want, just give him a chance! Dennis Grant, the general manager, will do all that he can to help, and Chris Culp, the service manager, will ensure that you are happy with service results! Very happy with our purchase. I'm certain that my next BMW will be acquired from Casey BMW too!
Sarai was very accommodating with my questions and never made me feel pressured. Will definitely return!
Very professional and understanding everything went smooth so I will definitely be coming back to Casey bmw!
Our experience buying this car was stress free snd we came to the desired agreement good for both us and Casey.
The entire purchasing process was extremely pleasurable. The staff is very knowledgeable and took great care to ensure we were satisfied.
This is the second car I have purchased from here. My most recent purchase was a CPO 530IX, and my salesperson was Sarai. I did not have any intention of buying a 2026 vehicle, but the difference in cost between a 2026 and a 22-24 model was not sufficient to go older. Very pleased with the transaction in its entirety.
It was a great and smooth experience. All of the staff were friendly, kind and patient.
Easy process. Prompt response to queries. The actual process like finishing the formalities could be a little faster but maybe it felt that way because we had time constraints. They did a pretty amazing job accommodating us when we did not have an appointment set up.
Clean. Friendly. Professional. Good inventory for me. Great people who work together as a team, hence a smooth car purchase.
kept my wife's car overnight without notification first,
My sales person was absolutely fabulous. Explained everything patient with us the team behind him. Introduced my wife to the vehicle. Explain the accessories left with a warm and fuzzy as well. Excellent job well done .
Spoke with Jason in service, he’s very undermining and try’s to make you feel dumb even if you know cars, I wouldn’t do business with him if I had to.
jason on the phone can be rude or snappy and talks to everyone like they are stupid call somewhere else for a maintenance quote
My experience at the dealership and with Kellen and his team was great! They got me in the car I wanted at the price I wanted with no hassle. It gave me great relief to get back in a new car again. The dealership is new with all the technology and amenities for you to have the best experience!!
Bobby Hargrove is An absolute Gem , amazing product knowledge , very patient , monumental hospitality . he is highly reccommended to ALL of my family and friend , and people i font know as well .he is the gentleman you need when car shopping
I have previously owned three BMW's , two of which I bought from a different salesman. After the way I was treated at the second purchase I vowed to never purchase through him again. I told Joseph Hargraves that if I ever bought another, I would come see him. That was over 10 years ago. Last May I purchased with Joseph and this August I traded that vehicle and purchased another with Joseph. He is polite, respectful, soft spoken, and honest. And he is a sharp dresser. He will tell you exactly what you can get and it will be the ... Read More DealerRater - Aug 17, 2026
I had an amazing experience working with Kellen Poto at BMW. He was extremely knowledgeable, professional, and attentive throughout the entire process. Kellen took the time to answer all my questions and made the car-buying experience smooth and stress-free. His professionalism and customer service truly stood out. I highly recommend Kellen Poto to anyone looking for a BMW!!!!
Bobby is completely over the top. He’s been helping me for hours because I’m an idiot on electronics and we’ve had a few problems and he’s gone through all of them and Cell them all amazing actually amazing. He’s one of a kind he’s a gentleman and a scholar and you’re lucky to have them.
Well I had my car picked up over 3 months ago! And keep getting the run around when it will get looked at. My warranty calls me to let me know they have not followed up! I went in person and obviously from the front desk to the floor representative were rude and unprofessional! They hand me a card with Shawn Casey as the General Manager! Looks like this would be a good investigation for Andy Fox News Investigation! I’m sure BMW would love too hear how they are being represented. I haven’t heard back from AJ Philips about ... Read More Google - Aug 7, 2026
Mr. Demetrius Hall made my sales experience amazing. Leasing a car on a non-banking day, near closing time, and during heavy thunderstorms was certainly not the ideal choice, but it was one I made nonetheless. Demetrius didn't bat an eye.
My original vehicle of choice was out on loan, but that wasn't an issue. He quickly presented a similar X5 with comparable features. It had all the safety features I wanted and an even better color scheme.
When he noticed it was my birthday, he surprised me by placing a pink bow on the car while I finalized ... Read More DealerRater - Aug 4, 2026
Kellen was fantastic to work with and found us the exact 2027 BMW 540 i we wanted. He was knowledgeable, responsive, and made the entire process easy and enjoyable. We appreciate all his hard work and highly recommend him to anyone who is looking for a new BMW. Thank you Kellen for going above and beyond and making our experience such a great one. Ron & Pat
I had an outstanding experience working with my Kellen. He was patient, knowledgeable, and never made me feel pressured or uninformed throughout the process. Although I initially came in focused on one specific model, he took the time to understand the type of vehicles I’d been driving for the past 15+ years and thoughtfully introduced me to other classes that were an even better fit for my preferences.
I visited the dealership several times while making my decision, and he remained patient and responsive every step of the way, answering every text message promptly and making me feel comfortable asking ... Read More DealerRater - Jul 28, 2026