Customer Testimonials
I have purchased 5 vehicles from this dealer over the years. Each time I receive excellent customer service and encounter professional staff that go out of their way to ensure your comfort. Joe Hargraves is by far the most knowledgeable client advisor I have ever encountered and have purchased 3 vehicles with his assistance. The BMW genius staff helped acclimate me to my new vehicle. Lloyd the general sales manager is one of the best, always takes the time to explain terms and answers questions to ensure I have a good understanding
Everyone was friendly and helpful. Purchasing my BMW was easy and painless.
The dealership is clean and everyone is friendly and willing to help. The people that work here make you feel like family and I'll definitely be back for my next car. Sheronda is very understanding and made me feel like her lil cousin
Mr.G helped us in every way that he could and Mr.Howell they did very good jobs at getting us what we wanted
Sharonda was a dream to work with! I didn’t feel like she was trying to sell us anything but helping us find our next car.
Danisha was great to work with. The dealership was out of state and a few hours away for me, but everything went smoothly once I arrived for final paperwork. Enjoy my new car!
I’ll start by saying I’m not an easy person to work with on the sale of vehicles. However Matt at Casey bmw from start to finish was patient and understanding. He continued to work with me trying to find a car within my budget that I was in love with! He was willing to work with me doing even on his personal time. Answering questions and offering to meet me at the dealership. I will go back to see Matt time and time again because of this experience.
Had a great experience purchasing my 2024 X1 M35I. Easy process. Thanks again!
Great people and great service. The whole buying process was straightforward and easy. I would highly recommend Casey BMW for anyone who wants a honest and enjoyable experience.
Sharonda did an amazing job hiding us through the ordering of a new car. I would recommend her to anyone looking for a great car experience! Thanks Sharonda, you’re the best!
My experience was tremendous. John was so enthusiastic in providing everything I asked about. He was extremely knowledgeable, professional, and personal. I would recommend him wholeheartedly to anyone wishing to purchase a BMW. I can't say enough good things about him. The dealership was great as well. Everyone was friendly, helpful, and smiling. Overall, it was one of the best experiences in buying a new car.
Alexander had the car ready for me and the whole dealership knew my eta and were prepared for my purchase. The team had great communication
Alex was very knowledgeable and helpful in the ordering process and the dealership really kicked into gear when I needed to settle with a brief time prior to leaving for Europe.
Have a positive impression on the Casey BMW sales/finance team, highly recommend, done remote negotiations, all worked out well!
Danisha was super helpful and accommodating, she made our purchase a very pleasurable one. We’ll be back
Everyone was so easy to work with. Overall it was a good experience, people were very helpful and polite.
Sharonda was amazing to work with. She made my purchase easy and the entire staff made me feel like family. I love Casey BMW.
I drove 50 miles to this dealership because of my prior experience with them. They are very customer oriented.
Currently on my 3rd BMW, (2) from this dealer, seamless process, never an issue. Demetrius also provided information that made tracking the vehicle convenient, time of delivery was also as projected
Demetrius is amazing! Knowledgable, professional, and responsive. Top notch service and made my experience of buying my first BMW very memorable!
Alexxio took very good care of us, it was a pleasant experience . I would do it again if I am on a market for a new car.
I recently leased a BMW from Casey BMW with Robin's help over the phone. She was incredibly knowledgeable and efficient, making the process quick and stress-free. Robin answered all my questions and ensured I got the perfect car for my needs. I highly recommend Robin at Casey BMW for her exceptional service and dedication.
Wonderful experience! Highly recommend to anyone looking for the ultimate BMW customer service! Matt was wonderful, very patient and explained everything to us!
Danisha and the crew did a great job making this out of state purchase as seamless as possible (where other dealers were unable to do so). Car was detailed with a bow on it, and they took time to walk me through setup and get in and out efficiently. Would purchase through the again!
Very professional and knowledgable staff. Process was quick and easy. Will recommend to family and friends.
Our experience with Casey BMW was excellent. Alex Kennedy was knowledgeable, patient and professional. We are enjoying our new BMW.
Go see Alexxio if you are looking for a new car, and he will take great care of you.
Fantastic experience purchasing a new X5. Quick and easy online deal with minimal haggling. Highly recommend!
We leased our i4 from out of state with Casey BMW, working with Dennis and Robin. It was a great experience. A couple minor issues came up after delivery, but they 100% stood up and take care of everything that did come up. I would definitely buy from them again.
Casey BMW and Alexxio made the car buying experience stress free and enjoyable. Once we agreed on everything and set up an appointment to sign the paperwork, they made it a quick and easy transaction. Highly recommend Alexxio for your next car buying experience.
Sharonda was able to make a miracle car deal happen for me where other dealers that I've had previous relationships with, made me feel as if I had no shot at getting another car. Sharonda is such a God-send car sales expert and I would love to send all of my friends and family to her for their next car purchases!!
My purchase experience was excellent thanks to Alexxio. He was professional, knowledgeable, and made the entire experience great. World class service from a great human being. As long as he is selling vehicles, I will be going to him!
Sharonda was a God send. She called me just when I needed help the most. She was absolutely amazing. She knows her stuff and deserves every dollar she will make. Thank you Sharonda!!!
Alexander Kennedy is a joy to work with as we navigated buying a new vehicle for our mom. He was attentive and thoughtful throughout the buying experience and I highly recommend seeking him out as a trusted Client Advisor at Casey BMW.
Robin and Bill were so helpful helping me get the most incredible IX M60. They coordinated shipping and made it a very pleasant experience. The best lineup of cars calls for the best lineup of professionals. Thanks Casey BMW!!
Matt and the team at Casey BMW made this process stress-free and seamless. It was truly one of the best automobile purchase/experiences I have had.
Leased a BMW ix from them, did everything remote (from NJ), wonderful and seamless experience. Thanks to Robin for all her help
Great salesperson. I’ll be back to see her. Great experience very knowledgeable and courteous. Would recommend her to anyone
The dealership and employees are prompt , friendly and up front. I was promptly assisted before even entering
Casey BMW was a great place to buy a car. The sales team was very helpful (and patient) as I decided which car would be best for me. Danisha was friendly, knowledgable, and professional. I highly recommend Casey BMW for your next purchase!
What a great experience! Everyone at Casey BMW was friendly and professional throughout the buying process. Danisha even came in on her day off to accommodate my schedule! I would recommend Casey BMW for anyone looking for a new or used car.
I bought a 2024 I5 remotely and the entire team at Casey was fantastic. White glove treatment from start to finish and incredible communication every step along the way.
Great experience Friendly and professional Will go back when we are ready for our next vehicle
Sharonda was very nice and professional and made me feel good about my purchase. She made sure I got everything I deserved. She’s a beast.
Very friendly and no pressure or hassling on my trade in. Worked with me to find a good deal.
Robin was fantastic. I bought this vehicle remotely and she did a wonderful job of communicating with me along the way. Robin is knowledgable, efficient and very professional. I would work with her again and refer people to her as well. Thank you for a great experience.
I came to Casey BMW just to look and after I met with a salesman I knew that Casey was the dealership for me! Excellent service and kindness throughout the whole process.
All personnel were enthusiastic and knowledgeable.
Alexio’s customer service was top notch. He provided timely and accurate information that contributed to our purchase.
I love ms Sharonda she was so awesome and made my buying experience amazing she’s so wonderful I’m definitely look forward to working with her in the future wonderful team member!!
Just purchased my beautiful vehicle & am so happy with my experience., from my initial viewing to the pick up. Loved the app which provided status of my vehicle also. Staff was amazing, very responsive.
Alex was professional & provided immediate responses to my questions. He worked diligently to provide the vehicle I wanted resulting in me being very happy with my purchase, no regrets. If I am in the market again, I will contact Alex.
Danisha was a great sales person. She accommodated all my needs!! She is a fast worker and very dedicated to pleasing her clients!
Great dealership with very professional, knowledgeable, and courteous employees!
The entire experience was smooth starting with greeting me while browsing the lot. Alexxio listen to what I was looking for in a sedan and or a smaller sports vehicle and delivered exactly what I wanted.
This is our third BMW. We purchased all of them from different BMW dealerships. I would travel across the country to buy another car from Sharonda. She was incredible to work with! I will Be recommending her to everyone I know. Buying a car can be frustrating, painful, and confusing. Sharonda is sharp, quick, and thorough and we didn’t experience any frustrations, pain, or confusion. Sharonda’s the bomb.
They were extremely professional and courteous whether it was in person, over the phone or via text/email and made the whole experience of purchasing a car very easy.
The customer service at Casey BMW is excellent! The family friendly atmosphere from everyone tells you that they pride themselves on a good customer experience. My deal started with the general sales manager Lloyd Howell! Mr. Howell basically took care of my entire deal, finding my car and getting me out of the nightmare from checkered flag BMW. He utilized FaceTime so I could see my car. When I arrived he had a sales associate Alexxio to take good care of me and Bill Gooden in finance was amazing. His warm personality made my buying experience superb. I came back ...
Our experience was quick and professional. He was very thorough in his explanation of all the features of the car.
Sharonda and Mike are great to work with. They made lifelong customers out of us!
Danisha is amazing, knowledgeable, and super friendly!! She was focused throughout the transaction and was super easy to work with and talk to! She’s ⭐️⭐️⭐️⭐️⭐️!!!! Best car sales experience I’ve ever had!
Matthew was very polite, thorough throughout the process. He answered all of our questions. A very chill process.
Just purchased 2024 M340I. Joe Hargraves and his team: Lloyd and Amanda were outstanding!! Everyone went above and beyond to ensure the delivery of my car, from the special order to the delivery process were smooth and seamless! That is a top notch professional dealer! Thanks Casey!!!
Alex was a great sales associate. We came out of state to look at a particular vehicle and ended up ordering a new vehicle. Alex was such a kind and caring associate that we ordered the vehicle through him. We could have ordered it back in our home state. This sale was a testament of how good he truly is.
Buying a new car is always stressful. Alex made it less so. He kept me in formed and followed thru with every promise. Casey BMW made the process clear at the beginning and things worked as described. My trade in and lease application went as well can be expected.
Robin met us when we pulled in to the dealership and warmly welcomed us and professionally handled everything from start to finishing on car purchase
Danisha was attentive to my interests in automobiles. She listened, asked probing questions, and the rest flowed naturally. She was calm, not overbearing in getting me to a place that maybe I did not want to be. Helped in every manner. One of the best car purchasing experiences, in our tactical business relationship, ever. Macrocsopically, there were a few disconnects, that, while not game-stoppers, do contribute to that 1% that differentiate Casey from all others. The car was not ready for me at pickup time - battery charging was not complete; minus the Genius experience, which was good, I spent an ...
Danisha was very easy to work with and very helpful throughout the buying process even though it was late in the day.
Best service ever. She welcomed me right the moment I pulled up at the parking lot. Helped me picked up a car I truly love. Didn't think I would be approved for the car since my credits was super bad. I don't know what magic she pulled up but I drove off with a Mercedes Benz, low mileage, less monthly payment than I expected. She offered me snacks and water while I was waiting for the paperwork to go thru. Thank you Danisha Tisdom for your patience and your outstanding customer service.
Great customer service. I truly had Great experience. Sale person Matt, Vehicle awareness is top knowledge. Thank you,
Bill Gooden the finance manager, Lloyd Howell the general sales manager and Alexxio provided an amazing purchasing experience. Lloyd FaceTimed me so I could see the vehicle and he ran all of the numbers prior to my arrival because I don’t live in the area. I arrived to pick up the car and was in an out in 2 hours. I would recommend Casey BMW to everyone!!!
The place is very nice. The people were very helpful and respectful. The only thing that I was not please with is that they only gave me one set of key. I was told that the other set is with another person who is out sick. They promised to call me when he comes in. No call yet after 6 days. I am afraid that I might misplaced my only set. Car is parked and cover waiting for other key.
Alexxio did a great job helping us buy out our lease. Very knowledgeable and able to answer all our questions
Overall good sales experience. The car is impressive and a treat to drive. Lots of tech to learn.
A great experience from the moment I walked in until the time I left with my new car. Very friendly staff that made the process quick and easy
Mike was very personable and professional. I brought my car in for state inspection and Mike went above and beyond in having my car serviced as well. Above all, he is pleasant and clearly understands the meaning of good customer service. I hope Casey appreciates him. I know his customers do! Thank you Mike!
Timely work and service advisor extremely accommodating.
Working with Joe was an absolute pleasure! He was extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. Not to mention a very snappy dresser. I highly recommend working with Joe if you are considering purchasing a BMW.
Always courteous They take great care of my BMW.
Alexxio was very personable and attentive to our needs during and after vehicle purchase process. We really appreciate his professionalism. I would definitely recommend Alexxio and Casey BMW to my family and friends for a great car buying experience.
Great Service!
On this Occasion they were surprisingly honestly, I have to use them now.
Matthew was very knowledgeable about the BMW we are purchasing. He was also very helpful with the entire process of paperwork related to the purchase. I would highly recommend to anyone purchasing a vehicle.
Casey BMW is top notch for all our cars the service department sales and customer service is always a feel good experience and our Service Manager Mike is like no other We'd have noone but Mike his dedication and commitment to his customers is above anything I've experienced dealing with automotive needs he never forgets your name likes family he is an asset to Casey Just pleased with all services
BMW
Excellent service, introduction and delivery of the vehicle! Matt, Emory and the staff are awesome!
Great customer service and vehicle status updates.