Casey BMW FAQ
Over the years, Casey BMW has built a sterling reputation not just for our new and pre-owned cars, but also for the excellent service with which we back them. Part of that also involves answering our customers’ questions. With that in mind, we’re taking a moment to answer some of your most frequently asked questions about our sales, service, parts, and financing offerings.
New and BMW Certified Vehicles
What New BMW Models Do You Offer?
The Casey BMW inventory includes a wide variety of new BMW models. If you’re looking for a specific vehicle, stop by or contact us, and we’ll help you find your dream car.
What’s the Difference Between BMW Certified and Pre-Owned Vehicles?
A pre-owned model is any used vehicle, while BMW Certified pre-owned models undergo a detailed multi-point inspection to meet BMW’s strict quality standards. Each Certified vehicle includes limited warranty coverage and 24-hour roadside assistance.
Do You Offer Electric and Plug-In Hybrid BMW Models?
Yes. Casey BMW proudly features the innovative BMW i4, BMW iX, and plug-in hybrid models like the BMW X5 xDrive50e. These models deliver exhilarating performance with the efficiency of electrified engineering.
Can I Custom Order a New BMW?
Yes! You can design your BMW from the ground up with our custom ordering program. Choose the model, trim, color, interior, and technology features to perfectly suit your taste.
Financing and Leasing
Do You Provide Financing for New and Pre-Owned Models?
Absolutely! Our full inventory is eligible for BMW financing packages. Our finance experts work with BMW Financial Services and trusted lenders to secure competitive terms for every customer.
Can You Help Me Estimate My Car Payments Before I Buy?
Yes. Use our online BMW payment calculator to estimate your monthly payments based on factors like price, loan term, and down payment. This helps you plan your budget before visiting the dealership.
Should I Lease or Finance My BMW?
Leasing allows you to enjoy a new vehicle every few years with lower monthly payments, while financing lets you build long-term ownership equity. Our specialists can help you decide which fits your goals best.
Can I Apply for Financing Online?
Yes! You can complete our secure online finance application to get pre-approved before you visit, saving you time at the dealership.
Service and Maintenance
What Maintenance Services Do You Offer for BMW Models?
Our BMW service center provides everything from oil changes and tire rotations to complex repairs and diagnostic services. We use only genuine BMW parts to ensure peak performance and reliability.
Does Casey BMW Offer BMW Maintenance Plans?
Yes. We offer BMW Ultimate Care® and BMW Ultimate Care+® maintenance programs, which cover essential services like brake fluid replacement and filter changes, helping you maintain your vehicle effortlessly.
Can I Schedule Service Online?
Yes! You can conveniently schedule maintenance or repairs through our online booking system, where you can also select your preferred appointment time.
Does Your BMW Service Center Offer Auto Body Work?
There’s no need to visit another shop — our facility includes a state-of-the-art BMW collision center. Our certified technicians can restore your car’s appearance and integrity, with paint guaranteed for life.
Parts and Accessories
Can I Order OEM BMW Parts and Accessories From Your Dealership?
Yes. We provide and install genuine BMW parts and accessories to enhance or restore your vehicle. Whether you’re customizing your look or replacing components, our experts can help.
Do You Offer BMW Lifestyle Accessories?
Absolutely. Explore BMW lifestyle items such as branded apparel, travel gear, and performance accessories — all available through our dealership’s parts department.
General Information
Where Is Casey BMW Located?
Casey BMW is conveniently located in Newport News, VA. Visit our website for directions and up-to-date business hours.
What Are Your Sales and Service Hours?
Our sales team is available seven days a week, and our service department operates six days per week. Visit our site for specific hours before you stop by.
Do You Offer Vehicle Pickup and Delivery for Service?
Yes. We provide pickup and delivery service for select maintenance and repair appointments. Contact our team to confirm availability in your area.
Does Your BMW Service Center Offer Auto Body Work?
There’s no need to find another auto body shop—our facility includes a full-service BMW collision center. Our talented technicians will repair or replace any damaged components your vehicle needs to look its best, and our paint is warrantied for life.
What if I Have More Questions?
We love to hear from our customers, so don’t ever hesitate to contact Casey BMW with any questions or if we can be of any service. Although we have holiday hours on certain days throughout the year, our sales staff is usually available seven days a week, and our service center is open six days each week.